Daniel A. Dzissah

Daniel A. D

Professional Summary

Results-driven Support Engineer with 10+ years of experience in cloud infrastructure, data center operations, and network security. Proven expertise at Amazon Web Services and Allion Japan, specializing in automation, troubleshooting, and cross-functional collaboration. Adept at driving operational excellence, leading technical teams, and delivering innovative solutions in fast-paced environments. Passionate about continuous learning and leveraging technology to solve complex problems.

Core Competencies

  • Cloud Infrastructure (AWS, automation, monitoring, scripting)
  • Technical Support & Troubleshooting (hardware, software, networking)
  • Data Center Operations & Project Management
  • Network Security, PKI, and Smart Card Infrastructure
  • Process Improvement & Root Cause Analysis
  • Cross-functional Team Leadership & Knowledge Sharing

Professional Experience

Rack Power Support Engineer | Amazon Web Services, Japan

Jan 2024 – Present

  • Serve as SME and escalation point for complex technical issues, leading investigations and mentoring team members.
  • Enhanced operational efficiency by automating key processes, reducing incident response time by 30%.
  • Developed internal scripts and tools to streamline troubleshooting and reporting.
  • Collaborated in design reviews to proactively identify and mitigate support risks.

Data Center Technician | Amazon Web Services, Japan

Apr 2019 – Dec 2023

  • Troubleshot and repaired critical infrastructure, consistently achieving 99.99% uptime.
  • Deployed and managed new network infrastructure for large-scale expansion projects.
  • Collaborated with global teams to resolve server and network issues, improving customer satisfaction.

Compliance & Certification Engineer | Allion Japan

Apr 2018 – Mar 2019

  • Automated Wi-Fi 802.11 and Cisco IVT product testing, increasing test coverage and efficiency.
  • Designed and executed test plans, reviewed requirements with customers, and delivered actionable reports.
  • Configured lab environments and integrated customer hardware for certification projects.

Intern, Information Technology Research | Mitsubishi Electric Corporation

Oct 2016 – Dec 2016

  • Researched next-generation factory automation networking systems and evaluated TSN protocols using IXIA analyzers.
  • Recommended TSN applications to enhance business operations.

Interim Accounts Manager | Vodafone Ghana

Feb 2012 – Mar 2012

  • Led user account migration project, collaborating with infrastructure and project management teams.
  • Ensured smooth platform integration and minimized downtime during migration.

Education

Tokyo Institute of Technology

MSc. Information Processing | Oct 2012 – Sep 2014

  • Research: Personal Healthcare Information Sharing System (Smart Cards & NFC)
  • Focus: Security & privacy architectures for healthcare PKI

Ghana Technology University College

BSc. Telecom Engineering | Sep 2007 – Jun 2011

The Open University (UK, Distance Learning)

BSc. (Hons) Computing Systems and its Practice | Jul 2007 – Dec 2011

Technical Skills

  • Languages: Java, Python, Bash, Ruby, SQL
  • Technologies: AWS, Docker, Linux/UNIX, Mac OS X, Windows, Wireshark, IXIA, Android, Scrum, HTML
  • Networking: BGP, PKI, Smart Cards, Network Troubleshooting
  • Certifications: CCNA, MCITP-Server 2012, LPIC Level 1

Leadership & Activities

  • Design Thinking - Stanford University: Led innovation workshops and rapid prototyping sessions.
  • Teaching Assistant, Tokyo Institute of Technology: Coordinated student projects, delivered tutorials on network security and social engineering.

Achievements

  • Designed and implemented automation solutions that improved operational efficiency, reduced manual workload, and enhanced incident response times in large-scale data center environments.
  • Led cross-functional investigations and root cause analysis for critical infrastructure issues, resulting in improved system reliability and significant cost savings.
  • Developed and delivered technical training and documentation, standardizing best practices and reducing operational errors across regional teams.
  • Successfully managed and resolved high-impact incidents affecting network and power infrastructure, ensuring business continuity and service reliability.
  • Improved installation and maintenance processes for data center hardware, reducing errors and increasing deployment quality.
  • Recognized for technical leadership, process improvement, and knowledge sharing in global cloud operations.
  • Best Poster Award, Federation of Imaging Societies (2018): Smartphone-based phase modulation image extraction.
  • First Place, Lean Launchpad Design Challenge (2015): mounty4all.github.io
  • Innovation Masters Series: Design Thinking Certification (2015)
  • Steinbeins Center of Management and Technology Japan Program (2015)
  • MEXT Scholarship Recipient, Academy for Global Leadership

Languages

  • English (Fluent), Japanese (Business-Intermediate), French (Basic), 4 Ghanaian Languages

References

Available upon request